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This Refund & Cancellation Policy explains the general conditions applicable to payments made through the online payment facility of JIBANTALA AL-HUDA MISSION.
Payments made through the website are intended for legitimate school-related fees and charges.
Refunds or cancellations will be considered according to the nature of the payment, the school's applicable rules and the circumstances of the request.
Admission fees are subject to the school's applicable admission rules.
Where an admission fee is specifically stated as non-refundable, the amount will generally not be refundable after the applicable admission process has commenced or admission has been confirmed, except where required by applicable law or where the school approves a refund.
Tuition fees and other school fees are subject to the applicable fee structure and school rules.
Refund requests, where permitted, will be reviewed based on the circumstances and applicable school policy.
If the same fee is accidentally paid more than once, the parent/guardian should contact the school as soon as possible.
After verification of the duplicate transaction, the school may initiate an appropriate refund for the eligible duplicate payment.
If a payment fails but the amount has been debited from the customer's bank account, the transaction will be verified.
Where the amount is received by the school/payment system and the payment cannot be properly credited to the relevant fee account, an appropriate resolution or refund may be initiated after verification.
Where a refund is approved, it will generally be processed to the original payment method or account used for the transaction, subject to the payment gateway/banking system and applicable rules.
The time taken for the refund to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.
Eligible refund requests will normally be reviewed within 7 working days after receipt of the required information and verification of the transaction.
The actual time for the refunded amount to reach the customer's account may vary depending on the payment method and financial institution.
If cancellation of a payment or service is permitted, the request should be submitted to the school as soon as possible.
A payment that has already been settled, processed or used for the relevant school service may not always be cancellable.
To request a refund, please contact:
JIBANTALA AL-HUDA MISSION
Phone: +91 9732107722
Email: info@jibantalaalhudamission.com
Please provide:
Student Name
Student/Admission ID
Parent/Guardian Name
Payment Date
Amount
Transaction/Payment ID
Reason for refund request
Relevant supporting information, if applicable
A refund is not automatically guaranteed merely because a request has been submitted.
Each request will be reviewed according to applicable school rules, payment status and relevant circumstances.
The school may request additional information required to verify a payment or refund request.
The school may update this Refund & Cancellation Policy when necessary.
The latest version published on this website will apply to future transactions, subject to applicable law.
JIBANTALA AL-HUDA MISSION
Alhuda Mission, Canning II,
Jibantala, Miagheri,
West Bengal – 743376, India.
Phone: +91 9732107722
Email: info@jibantalaalhudamission.com